Effective Date: 14 August 2026
Last Updated: 14 August 2026
Sauti Audio Crew (“Sauti Audio Crew”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Data Protection & Privacy Policy explains how we collect, use, store, protect and disclose personal data when you visit or use sautiaudiocrew.com, request our services, make an enquiry, request a quotation, make a booking, communicate with us, or otherwise interact with Sauti Audio Crew.
Sauti Audio Crew operates in Uganda and provides professional audio equipment hire and related event audio services for conferences, weddings, corporate functions, parties, concerts, meetings, private events and other occasions.
This Policy is intended to comply with applicable data protection and privacy laws in Uganda, including the Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021.
1. ABOUT SAUTI AUDIO CREW
Business Name: Sauti Audio Crew
Services: Professional audio equipment hire and event audio services for conferences, weddings, corporate events, parties, concerts, meetings, private functions and other events.
Website: sautiaudiocrew.com
Telephone: +256 200 955 67
Email: sautiaudiogroup@gmail.com
Location: Kiggundu Road, Nsambya, Kampala, Uganda.
For purposes of applicable data protection legislation, Sauti Audio Crew may act as a data controller in relation to personal data that we collect and determine how and why it is processed.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal data:
2.1 Contact and identification information
This may include:
- Full name;
- Telephone number;
- Email address;
- Company or organisation name;
- Physical address;
- Event venue;
- Billing information; and
- Other information necessary to identify and communicate with you.
2.2 Event and booking information
When you request or book our services, we may collect information such as:
- Type of event;
- Event date;
- Event venue;
- Expected number of attendees;
- Required equipment;
- Event duration;
- Set-up and dismantling requirements;
- Technical requirements;
- Contact person for the event;
- Delivery or collection information; and
- Other information necessary to provide our services.
2.3 Payment and transaction information
Where you engage our services, we may collect information necessary to:
- Prepare quotations;
- Generate invoices;
- Confirm payments;
- Manage deposits;
- Process refunds where applicable; and
- Maintain appropriate financial records.
Where payment is made through a third-party payment provider, that provider may process payment information in accordance with its own privacy policy.
2.4 Technical information
When you visit our Website, certain information may automatically be collected, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Date and time of visits;
- Referring website;
- Website interaction information; and
- Other technical information used for security, analytics and website performance.
3. HOW WE COLLECT PERSONAL DATA
We may collect personal data when you:
- Visit our Website;
- Submit an enquiry;
- Request a quotation;
- Request information about our audio equipment;
- Make an event booking;
- Contact us by telephone, email or WhatsApp;
- Provide information during event planning;
- Enter into an agreement with us;
- Make or arrange a payment;
- Subscribe to marketing communications;
- Communicate with our team; or
- Otherwise voluntarily provide information to us.
We may also receive limited information from authorised third-party service providers where necessary to provide our services.
4. WHY WE COLLECT AND USE YOUR PERSONAL DATA
We may use personal data for the following purposes:
4.1 Responding to enquiries
We use your information to:
- Respond to enquiries;
- Provide information about our services;
- Recommend appropriate audio equipment;
- Prepare quotations; and
- Communicate with you about your requirements.
4.2 Providing audio equipment hire services
We use information provided by customers to:
- Confirm bookings;
- Reserve equipment;
- Coordinate delivery and collection;
- Arrange installation and setup;
- Provide technical support;
- Coordinate event staff;
- Manage event schedules; and
- Fulfil our contractual obligations.
4.3 Managing payments and business records
We may process information to:
- Prepare invoices;
- Record payments;
- Manage deposits;
- Reconcile accounts;
- Process refunds where applicable; and
- Maintain accounting and financial records.
4.4 Customer communication
We may contact customers regarding:
- Booking confirmations;
- Quotations;
- Changes to bookings;
- Event logistics;
- Equipment requirements;
- Payment information;
- Customer support; and
- Other matters relating directly to services requested from us.
4.5 Marketing
Where permitted by law and where appropriate consent has been obtained, we may use your contact information to send information about:
- New services;
- Promotions;
- Special offers;
- Event solutions;
- Equipment hire packages; and
- Other Sauti Audio Crew services.
You may opt out of marketing communications at any time.
4.6 Business and legal purposes
We may process personal data where reasonably necessary to:
- Comply with applicable laws;
- Maintain business records;
- Prevent fraud or misuse;
- Resolve disputes;
- Establish or defend legal claims;
- Protect our equipment, staff and customers; and
- Protect our legitimate business interests.
5. LEGAL BASIS FOR PROCESSING
We process personal data only where there is a lawful basis for doing so under applicable Ugandan law.
Depending on the circumstances, this may include:
- Your consent;
- Taking steps at your request before entering into a contract;
- Performing a contract or providing services you have requested;
- Complying with a legal obligation;
- Protecting legitimate business interests where permitted by law;
- Protecting vital interests where applicable; or
- Another lawful basis recognised under applicable legislation.
Where we rely on consent, you may withdraw your consent subject to applicable legal or contractual limitations.
6. EVENT VENUE AND LOCATION INFORMATION
Because Sauti Audio Crew provides event-based audio equipment hire, we may need to collect information about an event location or venue.
This information may be used solely or primarily for purposes such as:
- Planning equipment delivery;
- Determining setup requirements;
- Coordinating technicians;
- Estimating logistics;
- Accessing the venue;
- Installing and operating equipment; and
- Collecting equipment after the event.
We will take reasonable steps to ensure that venue and event information is not unnecessarily disclosed to unauthorised persons.
7. CONTACT FORMS
If you submit information through a contact form on our Website, we may collect the information provided, including your name, email address, telephone number, event details and message.
We use this information to respond to your enquiry, provide quotations and assist with your requirements.
Information submitted through a contact form will not be used for unrelated purposes unless permitted by law or you have provided the necessary consent.
8. COOKIES
Our Website may use cookies and similar technologies.
Cookies are small text files stored on your device that help websites remember information about your visit.
We may use cookies for:
- Essential website functionality;
- Security;
- Website performance;
- Analytics;
- Remembering preferences;
- Understanding how visitors use our Website; and
- Marketing or advertising where applicable.
Some cookies may be placed by third-party services operating on our behalf.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
9. ANALYTICS
We may use analytics tools to understand how visitors interact with our Website.
Analytics information may include:
- Pages visited;
- Time spent on pages;
- Traffic sources;
- Device and browser information;
- Approximate location;
- Website interactions; and
- Other aggregated or pseudonymised information.
Analytics Provider: [INSERT IF APPLICABLE]
Where required by law, appropriate consent will be obtained before using non-essential analytics or tracking technologies.
10. EMBEDDED CONTENT AND THIRD-PARTY SERVICES
Our Website may contain embedded content or links from third parties, including:
- Videos;
- Images;
- Social media content;
- Maps;
- Analytics services;
- Payment services;
- Advertising services; and
- Other third-party tools.
Third-party embedded content may collect information about your interaction with that content and may use cookies or other tracking technologies.
We encourage visitors to review the privacy policies of third-party services they interact with.
11. MEDIA AND EVENT PHOTOGRAPHS
Sauti Audio Crew may, where appropriate, photograph or record events for business, marketing or promotional purposes.
Where identifiable individuals are captured and the use of such images constitutes processing of personal data, we will seek appropriate consent or rely on another lawful basis where permitted by applicable law.
Where photographs or videos are used for promotional purposes, we will take reasonable steps to respect individuals’ privacy and applicable legal requirements.
If you believe that an image or video published by us improperly contains your personal data, please contact us using the details provided in this Policy.
12. WHO WE SHARE PERSONAL DATA WITH
We may share personal data where reasonably necessary to provide our services, operate our business or comply with legal obligations.
This may include sharing relevant information with:
- Authorised Sauti Audio Crew employees and staff;
- Event technicians and crew members;
- Delivery and logistics providers;
- Venue representatives where necessary;
- Payment service providers;
- Accounting and professional service providers;
- Website hosting and technical service providers;
- IT and cloud service providers;
- Marketing and communications providers;
- Legal advisers;
- Government authorities or regulators where required by law; and
- Other authorised service providers working on our behalf.
We do not sell customer personal data to third parties.
13. INTERNATIONAL DATA TRANSFERS
Some technology, hosting, communication, analytics or payment providers used by Sauti Audio Crew may process or store information outside Uganda.
Where personal data is transferred outside Uganda, we will take reasonable steps to ensure that such processing complies with applicable Ugandan data protection requirements.
14. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
For example, information relating to:
- Customer enquiries;
- Quotations;
- Event bookings;
- Contracts;
- Invoices;
- Payments; and
- Business transactions
may be retained for appropriate business, accounting, legal or regulatory purposes.
When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
15. DATA SECURITY
Sauti Audio Crew takes reasonable technical and organisational measures to protect personal data from:
- Unauthorised access;
- Unauthorised disclosure;
- Accidental loss;
- Destruction;
- Alteration;
- Misuse; and
- Other unlawful or unauthorised processing.
Security measures may include access controls, password protection, secure hosting, software updates, backups and other appropriate safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
16. PERSONAL DATA BREACHES
If we become aware of a personal data breach, we will take reasonable steps to:
- Identify and contain the incident;
- Assess the nature and extent of the breach;
- Take steps to prevent further unauthorised access;
- Investigate the cause;
- Implement appropriate remedial measures; and
- Notify the relevant authority and affected individuals where required by applicable law.
17. YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
- Know whether we hold or process your personal data;
- Request access to personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal data where legally permitted;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent;
- Request restriction of certain processing activities where applicable;
- Request information about how your personal data is being used; and
- Lodge a complaint concerning the processing of your personal data.
These rights may be subject to legal exceptions and limitations.
18. HOW TO REQUEST ACCESS, CORRECTION OR DELETION
To exercise your rights or make a privacy enquiry, contact:
Sauti Audio Crew
Email: sautiaudiogroup@gmail.com
Telephone: +256 200 955 67
Location: Kiggundu Road, Nsambya, Kampala, Uganda.
We may request information necessary to verify your identity before processing certain requests.
We will handle legitimate requests within the timeframe required by applicable law.
19. CHILDREN’S DATA
Our Website and services are not specifically directed at children.
We do not intentionally seek to collect personal information from children where such collection is not permitted by law.
If we become aware that personal data has been collected from a child in circumstances requiring parental or guardian consent, we will take reasonable steps to address the situation in accordance with applicable law.
20. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites.
Sauti Audio Crew is not responsible for the privacy practices, security or content of third-party websites.
Visitors should review the privacy policies of third-party websites before providing personal information.
21. AUTOMATED DECISION-MAKING AND PROFILING
Sauti Audio Crew does not ordinarily use automated decision-making or profiling to make decisions that produce legal or similarly significant effects on individuals.
If this changes in the future, we will provide appropriate information and safeguards as required by applicable law.
22. MARKETING COMMUNICATIONS
Where permitted by law, we may contact existing or prospective customers about our products and services.
Marketing communications may include information about:
- Audio equipment hire;
- Conference audio solutions;
- Wedding audio packages;
- Corporate event solutions;
- Event production services;
- Promotions;
- New services; and
- Special offers.
Where consent is required, we will obtain appropriate consent.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
Essential service communications, such as booking confirmations and event-related information, may continue where necessary.
23. DATA RECEIVED FROM THIRD PARTIES
We may receive personal information from third parties where necessary to provide our services.
For example, an event organiser, company representative, wedding planner, venue or other authorised person may provide contact or event information to us in connection with an event booking.
We expect persons providing personal data to us to have a lawful basis for doing so.
24. LEGAL AND REGULATORY DISCLOSURES
We may disclose personal data where reasonably necessary to:
- Comply with applicable laws;
- Respond to lawful requests from government authorities;
- Meet regulatory requirements;
- Prevent fraud or unlawful activity;
- Protect our rights and property;
- Protect the safety of our staff, customers or other individuals; or
- Establish, exercise or defend legal claims.
25. DATA PROTECTION COMPLIANCE IN UGANDA
Sauti Audio Crew is committed to complying with applicable data protection and privacy requirements in Uganda.
We will take reasonable steps to maintain appropriate policies, procedures, security measures and practices relating to the collection and processing of personal data.
Where applicable to our business, we will comply with relevant registration, notification, documentation and other requirements of the Personal Data Protection Office (PDPO).
26. CHANGES TO THIS POLICY
We may update this Data Protection & Privacy Policy from time to time to reflect:
- Changes to our services;
- Changes to our Website;
- Changes in technology;
- Changes in third-party services;
- Changes in applicable laws; or
- Improvements to our privacy practices.
The updated Policy will be published on this page and the “Last Updated” date will be revised accordingly.
27. CONTACT US
If you have questions, concerns or requests regarding this Policy or the way we process personal data, please contact us:
Sauti Audio Crew
Telephone: +256 200 955 67
Email: sautiaudiogroup@gmail.com
Location: Kiggundu Road, Nsambya, Kampala, Uganda.
28. COMPLAINTS
If you have a concern about how Sauti Audio Crew handles your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You may also have the right to lodge a complaint with Uganda’s Personal Data Protection Office (PDPO).
PDPO Website: https://www.pdpo.go.ug/
Last Updated: 14 August 2026
